FAQ: Log-in or loading the game problems
Due to a fair amount of problems having come about simply because of log in issues, I have complied a list of FAQ and the answers to these problems, to create a guide for members who have problems logging in or loading the game. This is seperate to the FAQ gameplay guide by TriMoon because it is being used directly for technical issues and support. It will continually be updated when need be. Hopefully this will help members find answers faster.
Firstly please check that your system has the minimum requirements to play this game. The requirements are as follow made available by Lonewolf.
Minimum Requirements
| Recommended Requirements
| CPU: PII 400 or higher
| CPU: PIII 800 or higher
| Memory:128 MB or higher
| Memory 256 MB or higher
| Video Card: 16MB of memory or higher with 3D acceleration functionality
| Video Card: Nvidia GF2 32MB or higher
| Hard Disk Drive: 4GB available for game installation 1.65 after it is installed (Deleting installer)
| Hard Disk Drive: 4GB available for game installation 1.65 after it is installed (Deleting installer)
| Network: 28K Modem or higher
| Network: Broadband ADSL or higher
|
Q) I cant create my character what is wrong?
A) Please make sure you have chosen a village to be born in, which you will see a tiny map to click on with two villages while creating your character. For a diagram please refer to the following thread: http://pdobbs.enjoymmo.com/thread-103-1-9.html
Q) I have chosen the birth village, given the character a name, checked the class but when I click "ok" I cannot create my character, is there something wrong with my game?
A) If you have chosen birth village and all details are in, make sure that your character name has no spacebar in it as having a space in the name will cause the character not to be created. You are however allowed "~" or "-" just NO space!
Q) I continually experience disconnections but why?
A) It may in-fact be that your anti-virus or fire-walls please check that, that is not what is causing the game to crash. Also it may be that the game is just undergoing a problem which will tend to happen throughout Closed Beta and if that is the case, we ask for your patience.
Q) I am experiencing one of the following problems:
- Game say’s I am already logged on
- I cant create a new character but have spare spots to create characters
- “Server is unavailable†or “Area is currently unavailableâ€Â
- Character selection is showing faulty data
- Cant interact with the NPCs
- Cant interact with the monsters, not receiving or dealing any damage.
A) These are all sign’s that the server has gone down, please look throughout the forum there may be a thread that has been created to inform other members. In most cases the game would be back up within an hour to two hours if you are experiencing longer then you may have actually come across a problem at which after that time and no other reports we ask you to report in bug section with full details please check that the following question is not related before reporting though. (List of problems made available by Darnell)
Q) I have a problem starting the game. I click shortcut option for PDO it opens to a white screen, after awhile the screen changes, I then click enter so I can connect and that’s when I receive the message “server address is incorrect or server is down for maintenance†.
A) Click the advanced option under cancel then try connecting using the 6x.xxx.xxxx IP (Thank you to Neobody for the answer.
Q) I am having troubles in registration, do you have any idea what could be the problem?
A) At the current time registration using an email address must not exceed 32 characters this includes the @hotmail, @yahoo etc. If you have a problem after trying to apply with a email with less then 32 characters then it is advised that you PM Engputer so he can find the cause of the problem.
SIDE NOTE: If you still have problems registering and your account is less then 32 characters try using a email with less then 20 characters and limited underscores where possible as this will solve the problem.
Q) I have downloaded everything right but I am still unable to log in, I also receive the message “invalid/wrong password†I use window’s vista also, would that be a problem?
A) Some of our window’s vista members have encountered problems please check this thread for a certain download which should solve your problem. http://pdobbs.enjoymmo.com/thread-552-1-1.html
Q) I enter my game ID and my password then start to load the game, it states that it is submitting user information but it then shuts down and doesn’t open, what could be the problem?
A) If you are using windows vista it may be related to the above post so please follow the link given previously and download the attachment, that should hopefully fix your problem.
If you have experienced a problem that is not mentioned in the above list please either post about it below so that it can be reported appropriatly along with a screenshot OR follow the instructions below that have been created by Engputer to report directly to the PDO staff for a case by case solution;
If you have troubles when logging into our game, please help us by finding out the problems.
First, please locate the log folder in your installation folder of PDO.
Secondly, please zip the files in log folder.
Thridly, please email the zip file to pdoservice@enjoymmo.com
Fourth, please also provide the screenshot of error message to us.
Fifth, please provide your account log in ID and character name.
Thank you.
Attachment Folder.jpg (118.22 KB) 18-10-2007 22:49
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With reference to: http://pdobbs.enjoymmo.com/thread-1437-1-1.html
[ Last edited by Baby-Angel at 12-11-2007 23:07 ] |
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