Skelth

I have an error that shows, "Server address is incorrect or Server down for maintence." Even though I know the server is up

EXCUSE ME I HAVE A QUESTION?!
WHY IF I PUT MY ACCOUNT ID AND PASSWORD AND CLICK ENTER AFTER THAT BLACK SCREEN AND A CURSOR AFTER THAT IT POP UP AN ERROR THAT SAYS "FAILED TO INITIALIZE.ENSURE CLIENT FILE IS AUTHENTIC OR CONTACT THE CUSTOMER SERVICE CENTER...

WHAT DO I NEED TO DO?!
I WANT TO PLAY PDO BUT I CANNOT?!

Sunrise

Hi, I just downloaded yesterday then downloaded the patch, installed and registered today... When I try to start the game, I get this message in a popup box called "Clue":    Server address is incorrect or Server is down for maintenance.  I did see the thread that the server is up and running, so I'm not sure what the problem is...  Thanks for any help!!

i fill in the registration form, evything is ok email under 32chars no underscores wen i submit i gewt a 500error i wanna get registered asap please help

Originally posted by Guest from 121.97.177.x at 16-10-2007 05:02
EXCUSE ME I HAVE A QUESTION?!
WHY IF I PUT MY ACCOUNT ID AND PASSWORD AND CLICK ENTER AFTER THAT BLACK SCREEN AND A CURSOR AFTER THAT IT POP UP AN ERROR THAT SAYS "FAILED TO INITIALIZE.ENSURE CLIENT F ...

Yes I'm having the same problem? I don't have any remote idea on what to do?

Originally posted by Guest from 121.97.177.x at 16-10-2007 05:02
EXCUSE ME I HAVE A QUESTION?!
WHY IF I PUT MY ACCOUNT ID AND PASSWORD AND CLICK ENTER AFTER THAT BLACK SCREEN AND A CURSOR AFTER THAT IT POP UP AN ERROR THAT SAYS "FAILED TO INITIALIZE.ENSURE CLIENT F ...

It means you either A: Got it from the wrong site or B: the download is faulty. It's saying that the client file cannot load and run, the client file being the game.

Tecca

I get this message when trying to log in:

And yes, I have the latest client installed.

[ Last edited by  Tecca at 17-10-2007 22:58 ]

HeartOfGold

Originally posted by Tecca at 17-10-2007 22:57
I get this message when trying to log in:

And yes, I have the latest client installed.

what he said

mystiks

Same happend to me right after i logged out and restarted my comp..

Ive posted in server status instead..

[ Last edited by  mystiks at 17-10-2007 23:07 ]

Tecca

Eh, it's 2 AM so I'll check back tomorrow. >_>

Ah, it's just my luck. I believe the problem happened just now; basically, when I just tried to log in for the first time.

[ Last edited by  Tecca at 17-10-2007 23:13 ]

HeartOfGold

Im sure the problem will be resolved,

Sunrise

Hi - I'm still getting the same error... please see copy of my previous post below and advise.  I've still not been able to play!!  

18# Big Middle Small Post at 16-10-2007 08:33  Only show the author
Server Address Incorrect?
Hi, I just downloaded yesterday then downloaded the patch, installed and registered today... When I try to start the game, I get this message in a popup box called "Clue":    Server address is incorrect or Server is down for maintenance.  I did see the thread that the server is up and running, so I'm not sure what the problem is...  Thanks for any help!!

Hi , im using Window vista home esition .My graphic card is 244 MB . i dont know why it's now support 3D , and the game can not accept me log in . How can i fix this problem . help me pla

Baby-Angel

The following problems have been passed onto technical staff to work on:

• Problem one:

Just downloaded client and tried to log in to receive the message “Ensure client file”

• Problem two:

Error message when entering game “Server address is incorrect or Server down for maintenance” while server is up.

• Problem three:

Error message when entering game “Failed to initialise, ensure client file is authentic or contact the customer service centre”.

• Problem four:

Error message when entering game “Data exchange error between the client and the list server occurred. Please try again later or download latest client patch in official website”.

The solutions to the above problems will be posted once available, so please remain patient.

@ Guest poster who encountered registration problem please try part two of the registration problem suggestion which is the following "SIDE NOTE: If you still have problems registering and your account is less then 32 characters try using a email with less then 20 characters and limited underscores where possible as this will solve the problem."

In future if you encounter a log in issue and it is not yet posted in this thread then please read and follow the instructions on the following thread so that a solution can be found.
http://pdobbs.enjoymmo.com/thread-1437-1-1.html

This thread will be continually updated with new information when problems are solved. If I have missed any issues then I appologise and request you report by the above method or send me or another moderator a PM explaining the problem and it will be reported.

Thank you for being patient =)

kitysedai

Ok, I have downloaded and installed 3 times, my comp meets the requirements etc. I log in and get a blackscreen and then the game freezes. Finally get it to close and try again, same thing. Any clue how to fix this? Warning I am not great with the technical stuff, so explain it in words I can understand please.